Kohler Sensor Faucet Not Working? [5 Quick Fixes]

A practical and hygienic option for any bathroom or kitchen is Kohler sensor faucets. These faucets use sensor technology to automatically dispense water with just a wave of the hand. It removes the need to touch the faucet with dirty hands.

It reduces the spread of germs and eliminates the need for physical contact. While sensor faucets are generally dependable, they occasionally run into issues that make them unusable. What to do when your Kohler sensor faucet not working?

In this article, we’ll look at the various problems that Kohler sensor faucets may experience and offer detailed instructions for troubleshooting and fixing these issues. We will also provide advice on how to maintain your touch faucet and prevent future problems.

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Why is Kohler Sensor Faucet Not Working?

Why is Kohler Sensor Faucet Not Working?

Faulty Batteries

The sensor and valve in sensor faucets are powered by batteries. The faucet will not work if the batteries are low or dead. With faulty batteries, the sensor faucet won’t work properly.

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To ensure that the faucet runs smoothly, check the battery levels on a regular basis and replace them as needed.

Fix Battery

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  • Find the battery compartment. This is typically found behind the faucet or under the sink.
  • Change the outdated batteries with fresh ones. Use the appropriate battery type for your faucet by being careful.
  • Check the faucet’s functionality by turning it on and off. Try the next possible cause if the faucet is still not working.

Obstructed Sensors

Objects or debris may obstruct the sensor that activates the faucet, preventing it from detecting movement and turning on the water.

Anything from a splatter of food or soap suds to a toy or other small object blocking the sensor can cause this.

Remove Obstructed

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  • Check the sensor visually to see if anything is obstructing it with debris or other objects.
  • Remove any debris or objects that are obstructing the sensor with care.
  • Check the faucet’s functionality by turning it on and off.

Loose or Damaged Wiring

Over time, the wiring that connects the sensor to the valve can become loose or damaged, causing the faucet to malfunction. This can be caused by normal wear and tear, as well as accidental damage.

Fix Wiring

  • Cut off the faucet’s water supply.
  • To connect the sensor to the valve, find the wiring. This is typically found behind the faucet or under the sink.
  • Look closely for any damage or looseness in the wiring.
  • Make the connections more secure if the wiring is loose. It might be necessary to repair or replace the wiring if it is damaged.
  • Check the faucet’s functionality by turning it on and off.

Flow-controlling Valve Malfunction

The faucet may not work properly if the flow-controlling valve becomes stuck or exhibits other problems. Numerous things, such as mineral build-up, debris, or a broken valve, can contribute to this.

Repair Valve

  • Turn off the faucet’s water supply.
  • Find the valve that regulates the flow of water. This is typically found beneath the sink or behind the faucet.
  • Examine the valve for any obvious problems, such as mineral buildup or debris.
  • Clean the valve thoroughly to remove any buildup or debris.
  • Check to see if the faucet is working properly.

Software Flaws

On occasion, the sensor faucet may experience a software error that prevents it from functioning. This is frequently brought on by a bug in the software or interference from other electronics.

Fix Software

  • Follow the manufacturer’s instructions to reset the faucet. This frequently resolves software bugs.
  • If resetting the faucet does not resolve the problem, update the software. Check the manufacturer’s website for the most recent software version and update instructions.
  • Check to see if the faucet is working properly. If the faucet still does not work, contact the manufacturer for assistance.

How To Keep Kohler Sensor Faucet In Working Condition?

Keep Kohler Sensor Faucet In Working Condition
  1. Replace the batteries and check them frequently- You should regularly check the battery levels in your sensor faucet and replace them as necessary to ensure smooth operation.
  2. Keep the sensor and its vicinity tidy – The sensor is easily blocked by debris and soap suds, rendering the faucet inoperable. To keep the sensor and surrounding area clean, wipe them down frequently.
  3. Use non-abrasive cleaners instead – Your sensor faucet’s finish and components can be harmed by abrasive cleaners. To clean the faucet, use a soft cloth and a gentle cleaner.
  4. Don’t tighten connections too much – Too much connection tightening can strip the threads and damage your faucet and also touch-faucet starts dripping. To avoid damaging connections, tighten them with care.
  5. Pay attention to the valve – Mineral buildup or debris can cause the valve that regulates the flow of water to become stuck or malfunction. To avoid issues, check the valve frequently and clean it as necessary.
  6. Update the program – Make sure to keep the software on your sensor faucet updated if it has one. Bug fixes and enhancements in new software releases might help your faucet stay trouble-free.

How To Diagnose Solenoid Valve in Kohler Faucet?

  • Locate the wire extension connected to the faucet’s solenoid assembly. This wire will run parallel to the hot and cold water supply lines.
  • Gently pull on the wire extension until it comes out of the solenoid valve. The wire extension should have a headphone jack-like tip.
  • It is critical to ground yourself before replacing the old solenoid with a new one to avoid static charges. Touching a metal object or wearing a grounding wrist strap can help with this.
  • After you’ve grounded yourself, you can replace the old solenoid. To avoid damaging the new solenoid, handle it with care.
  • If the new solenoid is installed but the spout still does not function properly, inspect the spray head for debris. Turn the handle to the off position before unscrewing the hose from the spray head. Examine the spray head inlet for any debris or obstructions. Clean it out before replacing the hose if you find any.
  • If the spray head is clear, disconnect the hose from the solenoid under the sink to check the solenoid valve. Check for water flow above the sink while the handle is turned off. Reconnect the hose to the solenoid if there is water flow.
  • Disconnect the hose from the faucet to the solenoid and check for water flow again to ensure that water is flowing through the manual valve and reaching the solenoid. If water is flowing to the solenoid, the solenoid and electronics kit must be replaced.

How Kohler Sensor Faucet Works?

Infrared technology is used by Kohler sensor faucets to detect the presence of a hand or other object nearby.

An infrared beam is emitted by the sensor technology, which continuously scans the space in front of the faucet. The sensor alerts the valve to open and lets water flow when it detects an object, like a hand, within the range of the faucet. By moving a hand or other object within the sensor’s range, the user can then modify the water flow.

The sensor may also be programmed to have a preset time limit for the water flow, in which case it will turn off on its own after that period of time. This promotes waste reduction and water conservation. In order to reduce splashing and guarantee that the user’s hands are thoroughly rinsed, the sensor can also be set to delay turning off the water.

Troubleshooting No Water In Kohler Touchless Faucet

It can be a frustrating and inconvenient issue if water is not coming out of the faucet. Clear the space beneath your sink to start. This will make it simple for you to check that nothing is touching or interfering with the wiring for the touch technology.

Make sure the water shut-off valve under your sink is turned on by checking it. Double-checking the valve can help rule out the possibility that it was accidentally bumped into the off position.

Try resetting the system by checking the batteries if the first two steps do not solve the issue. Replace the batteries if they are low on power or dead to potentially solve the problem.

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Make sure the wires under the sink are connected properly and are not crossed over or touching any metal. The wires connecting the touch technology should receive extra attention because they can be finicky and call for special care.

Make any necessary adjustments to any loose connections you find. Verify that each wire is tightly secured and is not in contact with any metal.

kohler faucet

On Sale

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Includes stream and sweep spray, a powerful blade spray to clean your dishes and sink, Longer mounting shank

FAQ About Kohler Sensor Faucet Not Working

Can I Use Regular Soap With a Kohler Sensor Faucet?

Yes, regular soap can be used with a Kohler sensor faucet. However, soap suds can occasionally obstruct the sensor, preventing the faucet from turning on. If this occurs, try wiping down the sensor and the surrounding area to remove any soap suds.

How Do I Reset My Kohler Sensor Faucet?

Find the faucet’s reset button. This is typically found under the sink or behind the spout. For five seconds, press and hold the reset button. The faucet’s factory default settings will be restored by doing this. To check that the faucet is working properly, turn it on and off again.

How Do I Clean My Kohler Sensor Faucet?

Apply a soft cloth and a mild cleaner to the faucet’s exterior and clean it. To get rid of any dirt or soap suds, gently scrub the sensor and its vicinity with a soft-bristled brush. To get rid of any leftover cleaner or debris, use a damp cloth to wipe down the sensor and its surroundings. Use a soft cloth to completely dry the faucet. Avoid using abrasive cleaners or scrubbing too hard, as this can damage the finish and components of the faucet.

What Does A Red Light Mean On A Kohler Faucet?

A red light on a Kohler touchless faucet indicates that the battery needs to be changed or is getting low. When the battery is at a certain point of depletion and can no longer adequately power the faucet, this light will typically start to appear.
As soon as the red light appears, it’s crucial to change the battery. The faucet may stop working entirely or improperly if the battery is not changed. This may make it difficult to perform daily tasks like washing your hands or dishes.

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